Trend #1: Adop­tion of Struc­tured Doc­u­ments
Trend #2: Shift towards Sin­gle Source Pub­lish­ing
Trend #3: Added Com­plex­ity in Multi-Format/Multi-Channel Deliv­ery
Trend #4: Pro­vid­ing for Mobile Delivery

Trend #5: Increased Demand for Topic Based, Con­text spe­cific Help
Trend #6: Drive towards Mul­ti­me­dia Com­mu­ni­ca­tion
Trend #7: Social Inter­ac­tion, a Spring­board for Direct Cus­tomer and User Input
Trend #8: The Grow­ing Role of Report­ing and Ana­lyt­ics
Trend […]

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